Refund policy

Refund Policy

At Varkyzo, we do not offer refunds for a change of mind, general dissatisfaction with the product, or because the product does not meet your personal expectations once received. All sales are final, except in the cases described below.

Only general exception: 21-business-day delivery window
If your order has not arrived within 21 business days of your purchase date, you are entitled to a full refund. Contact us at team.varkyzo@gmail.com with your order number. We will check the shipping status and, if the window has passed with no confirmed delivery, we will issue the refund within 10 business days.

Damage, defective items or shipping errors
Please inspect your order as soon as you receive it. If the item is defective or damaged, or if you received the wrong item, contact us immediately at team.varkyzo@gmail.com with your order number and a photo of the issue so we can assess the situation.

Returns require our prior authorization — items sent back without a prior request will not be accepted. If the return is authorized, we will send you a return label and shipping instructions. The item must be returned in its original condition, with tags and packaging. Once the return is received and inspected, we will let you know whether a refund or exchange is approved, and the refund will be issued to your original payment method within 10 business days.

What is NOT eligible for a refund or return
You don't like the product once received. The product doesn't exactly match your personal expectations. You changed your mind after purchase. The product works normally and was received within the 21-business-day window.

Your legal rights
This policy does not in any way limit the rights guaranteed to you by Quebec's Consumer Protection Act or any other applicable law, including in cases of non-conformity, manufacturing defects or misleading advertising.

Contact us
For any questions about this policy, email us at team.varkyzo@gmail.com.